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+65 6224 0082

Terms & Conditions

   

All orders placed online will receive an order reference number with an order acknowledgement via email.
(To ensure that you will receive the email confirmation successfully, kindly include sales@wonderfulflora.com in your address book.)

Your order will be processed after your online credit card payment is verified and confirmed.

If you have any changes in the order or delivery, please contact our friendly customer service staff at +65 6224 0082 at least 24 hours before delivery. An extra surcharge of up to 50% of the original selling price may be applicable if there’s a need to refresh your items.

Our delivery schedule is as follows:

Order Placed & Confirmed Earliest Delivery Schedule
Monday to Friday (before 12pm) Same day, 1pm to 5pm
Monday to Friday (between 12pm to 4pm) Same day, 6pm to 9pm
Monday to Friday (after 4pm) Next day, 10am to 5pm
Saturday (before 12pm) Same day, 1pm to 5pm
Saturday (after 12pm) Monday, 10am to 5pm
Sunday Monday, 10am to 5pm

 

We seek for your kind understanding that request for specific delivery time or short time frame cannot be guaranteed as it depends on the drivers’ delivery routes scheduled for that day.

We provide free delivery for the first delivery within Singapore. Please ensure that the recipient’s address is correct and that someone is available to receive the gift. In the event that the address is wrong or the recipient is not around, the gift will be returned to our office to arrange for another delivery date and time. An additional surcharge of S$15 per additional trip and a touch-up fee of up to 50% of the original selling price may be applicable. Our friendly customer service staff will be contacting you to explain the additonal charges.
We do not provide deliveries to:
– All army camps
– All PSA ports
– Jurong Island
– Airport cargo complex

For delivery to Sentosa Island, a delivery surcharge of S$15 applies. Our customer service staff will contact you with more details.

There will be no deliveries on Saturdays after 6pm.

There will be no deliveries on Sundays and public holidays.

For urgent delivery or delivery with short time frame, there will be an additional surcharge of S$30.00. Please note this service is subjected to our drivers’ availability. Please contact us at +65 6224 0082 to check with our friendly customer service staff.

For international flower deliveries, your order must reach us at least 2 days in advance.

All prices shown are in Singapore Dollars.

We accept card payment via Visa, Mastercard and American Express. You may choose to pay online through our secured electronic payment gateway or email us at sales@wonderfulflora.com for payment link.

Cancellations must be made more than 48 hours before the requested day of delivery for local orders and a 50% cancellation fee of the total purchase price is applicable.

For cancellation request received less than 48 hours before the requested day of delivery for local orders, the full purchase amount will apply.

All our goods sold are non-exchangeable and non-refundable.

No cancellation is allowed for overseas order once the order is confirmed.

Please email cancellation requests to us at sales@wonderfulflora.com with your order number.

*working days are defined as Mondays to Saturdays 9am to 5pm.

We understand that it is of utmost important for your gift to be delivered on time, hence substitution with similar items of equivalent or higher value may occur when necessary. Our florist will ensure substitutions would be done professionally without affecting the overall presentation.

Substitutions may occur in generic items such as:
– Decorative Element (i.e. specific basket, vases, plush toys)
– Item of the hamper (i.e. chocolates, diapers, essences)
– Seasonal fresh fruits
– Colors of fresh flowers

Wonderful Flora reserves the right to reject any order.

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: +65 62240082, Fax: +65 62226421 or Email: sales@wonderfulflora.com

What you see is
what you get
Free Delivery
Nett Price
No GST