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Terms & Conditions

Delivery Policy

All order placed online will receive an order reference number with an order acknowledgement via email.

(To ensure that you will receive the email confirmation successfully, kindly include sales@wonderfulflora.com in your address book.)

Your order will be processed after your online credit card payment is verified and confirmed.

If you have any changes in the order or delivery, please contact our friendly customer service staff at +65 6224 0082 at least 24 hours before delivery. An extra surcharge of up to 50% of the original selling price may be applicable if there’s a need to refresh your items.

 

 

Payment

All prices shown are in Singapore Dollars. We accept card payment via Visa, MasterCard, Amex, PayPal and American Express and also fund transfer to 112-003398 (Heng Swee Choo) or thru PayNow to +65 9625 4433. If you are facing any payment issue you might like to email us at sales@wonderfulflora.com for credit card payment link or call us at +65 6224 0082 for help. 

 

 

Cancellations & Refunds

Cancellations must be made more than 48 hours before the requested day of delivery for local orders and a 50% cancellation fee of the total purchase price is applicable.

For cancellation request received less than 48 hours before the requested day of delivery for local orders, the full purchase amount will apply.

All our goods sold are non-exchangeable and non-refundable.

No cancellation is allowed for overseas order once the order is confirmed.

Please email cancellation requests to us at sales@wonderfulflora.com with your order number.

*working days are defined as Mondays to Saturdays 9am to 5pm.

 

 

Substitution Policy

We understand that it is of utmost important for your gift to be delivered on time; hence substitution with similar items of equivalent or higher value may occur when necessary. Our florist will ensure substitutions would be done professionally without affecting the overall presentation. Our florists also will substitute a similar element of equal or greater value.

 

Substitutions may occur in generic items such as: -– Decorative Element (i.e. specific basket, vases, plush toys etc.)– Item of the hamper (i.e. chocolates, diapers, essences etc.)– Seasonal fresh fruits– Colours of fresh flowers (For example, if we are out of ‘pink roses’, we will substitute another colour of roses, not another flower.)

 

 

Disclaimer

Wonderful Flora reserves the right to reject any order.

 

 

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: +65 62240082 or Email: sales@wonderfulflora.com

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