Shipping & Returns
Our Promise to You
Hey flower lover! 🌸 At Wonderful Flora, we’re all about delivering the freshest flowers and coolest gifts. Order before 5 pm for same-day delivery! If something goes wrong (like the recipient isn’t home or the address is off), just hit us up at sales@wonderfulflora.com or call +65 6224 0082 with your order number.
Delivery Days and Time Slots
We’ve got you covered with daily delivery all over Singapore, rain or shine. Check out our time slots below:
| Normal Period | Order Placed (Singapore time) | Earliest Available Delivery Time Slot (Singapore time) |
| Monday - Friday | 12am - 12pm | 2pm - 6pm |
| 12pm - 5pm | 7pm - 10pm | |
| 12pm - 5pm | 9am - 1pm (next working day) | |
| 5pm - 1159pm | 2pm - 6pm (next working day) | |
| Saturday | 12am - 10am | 2pm - 6pm |
| 10am - 4pm | 9am - 1pm (Sunday) | |
| 10am - 12am | 2pm - 6pm (Sunday) | |
| Sunday | 12am - 12pm | 9am - 1pm (next working day) |
| Peak & Public Holidays | Order Placed (Singapore time) | Earliest Available Delivery Time Slot (Singapore time) |
| Peak Seasons [Chinese New Year, Christmas, Valentine's Day, Mother's Day] | 12am - 12pm | 9am - 6pm (next working day) |
| 12am - 5pm | 7pm - 11pm | |
| Public Holiday | 12am - 12pm | 9am - 6pm (next working day) |
Order Confirmation, Delivery Time, and Address
Make sure your email is correct when you check out; we’ll send you all the deets in a confirmation email. Just a heads up, some condos, offices, hospitals, etc., might not allow our delivery team inside. If that happens, we’ll contact the recipient to arrange pickup from the lobby or leave the goodies with security. At Wonderful Flora, we promise same-day delivery if you order before 5 pm. However, please note that we cannot be held responsible for issues like the recipient not being available, an incorrect address provided, no one being at the address, or if we can’t contact the recipient due to an incorrect phone number.
Shipping & Delivery
- Self-Collection: Swing by Wonderful Flora, Far East Flora Centre, Level 2, 435 Clementi Road Singapore 599873. Daily operating hours: 8am - 7pm.
- Normal Delivery Fee: $9.00 before GST for every 2 items; within Singapore (excluding Sentosa, remote and restricted areas).
- Normal Delivery Schedule: 9am - 1pm, 2pm - 6pm, and 7pm - 10pm.
- Same-Day Delivery Cutoff: Refer to product pages for specifics.
- Multiple Items to the Same Address: Contact us for details.
- Delivery Fee Adjustments: Fees might go up during peak seasons (Chinese New Year, Christmas, etc.). Seasonal Periods: 9-16 February, 2nd week of May. Peak Periods: 3-4 weeks leading up to Chinese New Year and Christmas.
- Specific Locations: Additional arrangements are necessary for locations like Marina Bay Sands and Jurong Island. Our Customer Service Team will contact you to process any additional fees for remote and restricted areas.
| Delivery Fee Table | |
| Type | Delivery Fee for every 2 items & subject to prevailing GST |
| Normal Delivery | SGD$9 |
| Redelivery Fee | SGD$10 |
| Redirection Fee | SGD$10 |
| Express Delivery Fee | SGD$15 |
| Super Express Delivery Fee | SGD$25 |
| Remote and Restricted Area - Delivery Fee Table | |
| Area | Delivery Fee for every 2 items & subject to prevailing GST |
| Sentosa Island | SGD$15 |
| Airport Cargo Complex | SGD$25 |
| Airline Roads | SGD$25 |
| All Army Camps | SGD$25 |
| Jurong Island | SGD$25 |
| All PSA Ports | SGD$25 |
| Sembawang Shipyard | SGD$25 |
- Marina Bay Sands: We need the license plate of our delivery vehicle for security clearance. If there are issues, we’re not responsible. Redelivery will cost $10 before GST.
- Jurong Island: Strict security here! If we can’t get clearance, we’re not responsible. Redelivery will cost $10 before GST.
Sending flowers abroad? Costs vary due to currency and availability. It usually takes 2-3 working days.
For further inquiries or assistance regarding deliveries to specific locations, please contact us at sales@wonderfulflora.com or +65 6224 0082.
Self Collection
Pick up your orders at Wonderful Flora, Far East Flora Centre, Level 2, 435 Clementi Road, Singapore 599873. We’re open from 8 am to 7 pm. Make sure to collect your order on the chosen date and time.
Order Cancellation Policy
Life happens, and sometimes you need to cancel. Here’s the lowdown:
-
Standard Orders:
More than 48 Hours Before Delivery: 50% cancellation fee. - Within 48 Hours of Delivery: No refund.
- Next-Day Orders: No refund if canceled.
- Cake Orders: No cancellations or refunds.
To cancel, email sales@wonderfulflora.com or call +65 6224 0082 with your order details.
Returns & Refunds
We want you to love our flowers and gifts! If not, let us know within 24 hours of delivery at +65 6224 0082 or sales@wonderfulflora.com. For non-perishables, reach out within 48 hours. Send us pics of the issue with your refund request.
Flowers and food are perishable and unique, so they might look a bit different.
Once approved, we’ll process your refund within 14 days. Any questions? Just contact us!
Registered Company : Far East Flora.com Pte Ltd
Registration No. / Unique Entity Number: 200001590C
Registered Address : 555 Thomson Road, 298140 Singapore