FAQs
How do you order?
Please go through our website at https://www.wonderfulflora.com/. If there is any doubt, feel free to contact us at +65 6224 0082
Do you provide complimentary gift cards?
Yes! We do for all orders.
You may select the Gift message or input your own message to the recipient.
You may select the Gift message or input your own message to the recipient.
What are the delivery time slots?
Our delivery starts from 10am every day. We have two different options for your delivery time slots:
Please understand that our courier might face an overload of orders; traffic jam and other unforeseen circumstances.
- 10am – 5pm
- 5pm – 10pm
Please understand that our courier might face an overload of orders; traffic jam and other unforeseen circumstances.
Will I receive a confirmation email?
Once you have confirmed and completed the order details for your order and made your payment through our secure system, an order reference number with an order acknowledgement via email will send to you.
Special request for a personalised arrangement?
Yes! We do the personalised arrangement.
Please email us at [email protected] with a picture or an idea you have in mind and details;
Please email us at [email protected] with a picture or an idea you have in mind and details;
- Budget
- Colour palette
- Size
- Type of flowers
Where do we deliver to?
We deliver island wide in Singapore, but not: -
- All Army Camps
- All PSA Ports
- Jurong Island
- Airport Cargo Complex
- All Restricted areas involving tight security
What happens if delivery fails due to incorrect shipping address/contact information, or the recipient is unavailable?
Kindly ensure recipient or representative is present at delivery address during stipulated date and time. Wonderful Flora cannot accept responsibility for late/failed delivery and no refund will be made if:
- Incorrect address given
- Intended recipient not present
- No valid means of contact
- Delivery vehicle is subject to delays from building management/security
Can I cancel my order? Will I be able to get a refund upon cancellation of my order?
Cancellations must be made more than 48 hours before the requested day of delivery for local orders and a 50% cancellation fee of the total purchase price is applicable.
For cancellation request received less than 48 hours before the requested day of delivery for local orders, the full purchase amount will apply.
All our goods sold are non-exchangeable and non-refundable.
No cancellation is allowed for overseas order once the order is confirmed.
Please email cancellation requests to us at [email protected] with your order number.
*working days are defined as Mondays to Saturdays 9am to 5pm.
For cancellation request received less than 48 hours before the requested day of delivery for local orders, the full purchase amount will apply.
All our goods sold are non-exchangeable and non-refundable.
No cancellation is allowed for overseas order once the order is confirmed.
Please email cancellation requests to us at [email protected] with your order number.
*working days are defined as Mondays to Saturdays 9am to 5pm.
Can I make changes to my order?
For any alterations to your order, please email us at [email protected] with your order number as the subject header. Requests must be made at least 48 hours before the delivery date. We are unable to process changes for orders already prepared and/or in transit.
Do you have a physical store?
Yes, you can visit us at: -
Blk 7 Kallang Place #07-09 Singapore 339153
Blk 7 Kallang Place #07-09 Singapore 339153
Is there a delivery fee?
Delivery from 10am to 5pm is FREE, Night delivery there is a delivery charge of $10 per delivery.
There are some restricted areas such as military zones, airport cargo complex, PSA Ports and Jurong Island, where our couriers cannot go, so check to make sure your delivery address can be reached.
For some areas, such as Sentosa Island, Airport, Marina Bay Sand, Tuas, the delivery fee will be $15, please contact us in advance if you would like to delivery to those locations.
There are some restricted areas such as military zones, airport cargo complex, PSA Ports and Jurong Island, where our couriers cannot go, so check to make sure your delivery address can be reached.
For some areas, such as Sentosa Island, Airport, Marina Bay Sand, Tuas, the delivery fee will be $15, please contact us in advance if you would like to delivery to those locations.
What are the payment methods accepted?
We accept payment thru Credit Cards, payment thru AsiaPay and PayPal. Fund transfer to POSB Account
And PAYNOW.
And PAYNOW.
Terms & Conditions
By making a purchase at Wonderful Flora, you are agreeable to the following Terms & Conditions: -
https://wonderfulflora.com/terms
https://wonderfulflora.com/terms
Do you deliver to my area?
Yes, we deliver Singapore wide. To homes, businesses, hospitals, schools etc. There are some restricted areas such as military zones, airport cargo complex, PSA Ports and Jurong Island, where our couriers cannot go, so check to make sure your delivery address can be reached.
For some areas, such as Sentosa Island, Airport, Marina Bay Sand, Tuas, the delivery fee will be $15, please contact us in advance if you would like to delivery to those locations.
For some areas, such as Sentosa Island, Airport, Marina Bay Sand, Tuas, the delivery fee will be $15, please contact us in advance if you would like to delivery to those locations.
When will my flowers be delivered?
Our first orders are dispatched at 10am and the majority are completed by 5.30pm.
What if I want to order and send the flowers today?
Orders for same day delivery must be submitted by 12noon for delivery before 5pm and order submitted by 3:30pm delivery will be by 10pm. After 3:30pm our next delivery will be next day. Please note that NOT all product listed on our website are for same-day-delivery
How do I know my flowers have been delivered?
When your bouquet is delivered you’ll receive an email to confirm they have arrived safely. We will email you the next day.
I want to send flowers at the weekend, can you help?
Your order need to be submitted by 12noon on Saturday for delivery on Saturday and Sunday.
You can also contact us at +65 6224 0082 to check with our friendly customer service staff.
You can also contact us at +65 6224 0082 to check with our friendly customer service staff.
Help! There’s a problem with my order! What can I do?
OK, don’t panic. First, email us as soon as you can. Put ‘Help’ in the title if you think it will.......‘help’.
We know that sometimes a recipient leaves work early, is sick or has moved offices. Because we operate on super-quick turnaround times, we really need 24 hours’ notice to change or cancel an order. But we’re lovely people here at Wonderful Flora, so if the flowers haven’t already left the building, we’ll do our best to accommodate any change.
You can reach us at [email protected] or contact us at +65 6224 0082.
We know that sometimes a recipient leaves work early, is sick or has moved offices. Because we operate on super-quick turnaround times, we really need 24 hours’ notice to change or cancel an order. But we’re lovely people here at Wonderful Flora, so if the flowers haven’t already left the building, we’ll do our best to accommodate any change.
You can reach us at [email protected] or contact us at +65 6224 0082.
Do you manage corporate orders?
Yes, we do. Kindly email us all your delivery details to [email protected].
How to Care for Flowers
After purchase, ideally flowers need to be kept in water all the time, but they can be left for a couple of hours providing they are kept cool. If they do make a long journey, they should be placed in a bucket of water, but if that is not feasible, then wrapping the stem ends in the damp paper will help reduce water loss.
Once home, give the flowers a long drink in deep, tepid water after removing the lower foliage and trimming an inch from the bottom of the stems by making long, clean, diagonal cut with a sharp knife. This provides the maximum surface area for water intake. Stems should never ever be mashed – even the woodiest ones. Extensive research has proved that crushing the stem destroys the delicate structure of the stalk, making it less efficient at taking up water and encouraging bacterial infection.
Once home, give the flowers a long drink in deep, tepid water after removing the lower foliage and trimming an inch from the bottom of the stems by making long, clean, diagonal cut with a sharp knife. This provides the maximum surface area for water intake. Stems should never ever be mashed – even the woodiest ones. Extensive research has proved that crushing the stem destroys the delicate structure of the stalk, making it less efficient at taking up water and encouraging bacterial infection.
How many days in advance do I need to place my order?
We offer same day deliveries however orders will have to be placed before 12noon for delivery before 5pm and evening delivery need to reach us by 3:30pm.
Are prices shown inclusive of GST?
We are not GST registered company.
How to print my invoice?
If you register an account with us, you can manage your account by printing your invoice and also view all your order history.
If you are only a Guest, you can email us at [email protected] to request for an invoice.
If you are only a Guest, you can email us at [email protected] to request for an invoice.